Acceptable Use Policy

Spamhaus

Spamhaus is a globally recognized authority that tracks spam and related threats. A listing on Spamhaus typically means that a particular IP address or domain has been identified as a source of spam, botnet or phishing.

• Don't get your IP address listed on Spamhaus, prevent listings by using a proxied front.
  In case your server got listed, our system automatically blackholes the IP address and it must cool down, so it can not get back online anymore or it needs an IP replacement.

Tor Exit Nodes

Terms of Service

User Agreement

By using our services, all customers agree to adhere to our Terms of Service (TOS). The TOS is designed to ensure the respectful use of our services in consideration of other Internet users and the integrity of our network. While we've tried to be comprehensive, the TOS isn't exhaustive. We retain the right to update or amend the TOS without prior notice. Any changes become effective once posted. This TOS overrides any previous agreements or understandings, whether they were written, spoken, or implied.

Violating our Acceptable Use Policy

Any breach of our Acceptable Use Policy or the Terms of Service can result in your account and or/servers being suspended without notice.

SMTP Ports 25, 465 and 587

Ports 25, 465 and 587 are closed and can't get opened, this is to prevent our IP subnets getting ruined by low quality spammers. If you've purchased a server from us with the intention of engaging in spamming activities and want a refund, we regret to inform you that we cannot help you with that. Our services cater to Dedicated Server, VPS, VDS & RDP hosting, not e-mail/marketing services.

DDoS Abuse

Targeting other networks in harmful ways like DDoSing is strictly forbidden.

Any form of Child Abuse

The use of our servers to store, post, display, transmit, advertise or otherwise make available child abuse material is prohibited.

Privacy Policy

Logs are off

Across the site and our servers, we only store the data that is absolutely necessary to keep our service running. We only keep this information for exactly as long as we need it, and we don't share it with anybody else. The data that we store is not personally identifiable, as defined by the EU's landmark GDPR legislation.

That said, we believe it's important to further minimize the data we need to collect. That's why we only require an email address and password to sign up and don't block temporary mailboxes. It's also why we accept payments in cryptocurrency and Perfect Money.

Refund Policy

Payments

All payments are final and non-refundable. However, if there are issues caused by the server, our support team will attempt to resolve them or potentially relocate your service to another node. If, after our interventions, you remain unsatisfied with the server, we will refund the amount corresponding to the remaining days of your service.

Contact Us

Whether you have a query, face a challenge, or need guidance, reach out, and we'll assist you every step of the way. For our existing clients, please log in to the control panel where you can open a support ticket for a tailored response. If you're not yet a client, don't hesitate to sign up with us, you can open a support ticket without purchasing.
You can also get in touch with us via XMPP/Jabber using the provided address (we only chat with OTR enabled):

• XMPP: [email protected]

• Tox ID: E662DDA4115089D1E195F001ADA3DB1EE7DCDAD04FDAF736FB0E39FAD1514E450958B9CEACF8

We operate an official news and announcement channel on Telegram, and our Live Chat Bot is available for daily contact from 09:00 to 23:00 GMT+1 Amsterdam time. Stay informed and connected by simply clicking the links provided below:

• Telegram channel: t.me/crazyrdp_dot_com
• Live Chat Bot: t.me/crazyrdp_bot